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SHIPPING

How much does shipping cost?+

Shipping in Australia is FREE on orders $150 and over or a flat rate of $10. International shipping is calculated by weight by Australia Post on check out.

Do you ship internationally?+

Yes we do! Please keep in mind all shipping times and costs will vary per order.

How long will my order take?+

Shipping within Australia will take 3-5 business days once mailed, all orders will be mailed within 1 business day of payment being received.
International shipping will vary depending on the destination, items should arrive within 5-20 business days, all orders will be mailed within 1 business day of payment
confirmation
**Please note all current orders are PRE-orders and will be shipped on the 04/08/2017 unless available sooner.

RETURNS

How do I return items?+

Please email us for a return slip and post the returned items to PO Box 1337 Mountain Gate, Victoria 3156 – Australia.
We strongly suggest you register your parcel, Koji & Ko is not liable or responsible for any returns lost in the post.

Do you cover return shipping?+

No, Unfortunately we do not.
Please pay close attention to the size guide, product descriptions and Koji notes to help you choose an accurate size. Please contact us if you want further assistance in selecting your size.

ORDERING

What forms of payment do you take?+

We accept Visa, Mastercard, AMEX and Paypal.

Can I cancel my order?+

No, unfortunately once an order has been placed it cannot be cancelled or altered. Please be certain of your order before proceeding through checkout and making payment.

What do I need to know about promotions?+

Follow our social media accounts or join our mailing list to be notified of promotions as they occur. A promotional code will be available for a specific timeframe, enter the code at checkout to reap the rewards.

The item I want is sold out! What can I do?+

Sometimes items will be restocked, others wont be. Please email us regarding the item in question and we will let you know that status of the item/s. If the item is getting restocked we will email you as soon as it is available.

What currency do you transact in?+

All transactions are in AUD

How do your pre-orders work?+

Pre-order items are available for purchase prior to their delivery to our HQ, to secure your item/s before they launch worldwide.
Each pre-order item page will display the expected delivery date.

I didn't receive a paper invoice?+

You will not find a paper invoice in your deliveries, please refer to your confirmation emails for all relevant information. Koji & Ko are very passionate about taking care of the environment and firmly believe in reducing our footprint. Please contact us if this is an issue for you.

SIZE & CARE

How do I work out my size?+

Please read the item descriptions and refer to our size guide here.

How do I care for my garment?+

All of our items are easy to care for.
Once you receive your garments please read the care label tags carefully and follow the guidelines stated to ensure the longevity of your Koji & Ko apparel.

OTHER

Is your payment system safe?+

Yes! All payments are processed through Paypal, a secure payment gateway with a solid reputation. We have additional security measures in place ensuring that your confidential information is automatically encrypted in transit from your computer to ours.

What are your Terms & Conditions?+

Please see our T&C’s page here.

What is your Privacy Policy?+

Please see our Privacy Policy page here.